Support Processes

Subscription
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Support Processes

Subscription

Contact us now
Support Processes | Subscription

one transaction | many payments

In the case of a subscription, an original transaction is followed by a large number of further payments, which, according to must be processed. The control of these processes and also of possible subsequent processes (reminder and collection) can be fully taken over by CommDoo.

Use of subscription

Subscriptions are sold almost exclusively to digital devices and are used there for the purpose of access to a specific service for a specific recurring period of time (e.g. monthly), such as an archive or an online newspaper.

the Schedule

You have maximum flexibility in your settings. You can choose both a permanent and a permanent setting. offer a limited subscription. As a direct debit cycle, each period is conceivable from one day onwards. (e.g. three days, one week, one month, one quarter). Finally, you can also add a new subscription to your own subscription. Send a probationary period in advance, such as one month at the discounted rate.

available payment methods

In addition to credit cards and direct debits, Premium SMS are also available for the billing of subscriptions. (Micropayment only) and the payment systems PayPal, ClickandBuy, Telekom Online Bank Transfer and Immediate transfer available.
Each of these payment systems is characterized by special procedural features, so the initial setup and management of subscriptions is a very complex process.

the debit

the debit CommDoo ü;will take over the cancellation of your subscription and the monitoring of your monthly payment receipts for you. If you wish, you can also completely control the management of your subscriptions for some payment types yourself. and the respective debits conveniently via the interface.

the notice

Subscriptions with a limited term are automatically terminated by us at the end of the term.
In the case of premature terminations and also in the case of terminations of unlimited subscriptions, it strongly depends on the Payment method depends on how can be cancelled. The spectrum ranges from a simple web interface up to and including termination, which can only take place directly with the operator of the payment system.

Notification Tools

If a direct debit fails or if we are unable to note the receipt of payment, you will be charged immediately. through one of our notification tools. If you wish, we can also inform your customers about certain events using these notification tools. This is useful, for example, if a direct debit is to be announced so that the customer has sufficient information to make a payment. Covering. In the case of unlimited subscriptions by credit card, the customer shall in this way also be able to obtain cover for if the term of the credit card is approaching the end of its term and he receives a new credit card.